Whenever you make a purchase from the 'Huisbrouwerij De Halve Maan', registered office Wijngaardplein 13 8000 Brugge, the following conditions will apply to all price quotations, sales and deliveries. The placing of an order with the brewery implies automatic acceptance of these conditions in full, to the exclusion of all others.
ART. 1 - Range of products
The range of products on our site is only valid as long as stocks last. All the products in our webshop are usually in stock and can be delivered promptly. It may occasionally occur - particularly with large orders - that there is an insufficient quantity of a specific article in stock. When this happens you will be informed by a member of our sales team. It may also occur that a particular article is temporarily out of stock because of late delivery or because it has sold out. In these circumstances, you can opt to be informed by our sales team as soon as a new stock of the article in question becomes available.
ART. 2 - Online reservations of guided tours
To book a tour online you have to be 18 years or older. Reservations are only possible on the dates and hours presented on the website and for min. 1 to max. 15 persons. Only when your reservation was entered and paid correctly, you will recieve a validation by e-mail with a confirmation number. The confirmation email is your ticket for the tour.
ART. 2.1 - Change Booking
If you wish to make changes to your online reservation, these adjustments must emailed to email@example.com. We accept changes up to 14 days prior to the date of the visit. Tours will or will not be altered, depending on the the availability of the tours. Additional costs will be charged for cancellations and changes.
ART. 2.2 - Cancel Reservations
An online reservation can be canceled up to 14 calendar days prior to the date of your planned visit. Refunds will be reduced with an administration fee of 10 euros. Cancellation can only requested by email to firstname.lastname@example.org with subject "CANCEL VISIT + reservation number".
Changes or cancellations less than 14 calendar days before the booked date are not possible and will not be refunded. Persons who do not appear on the correct date and hour of the visit will not be refunded.
ART. 3 - Prices
All our prices are in euros, including 21% VAT but excluding delivery costs:
- For the delivery of an order in Belgium a fixed delivery cost of 6.35 € will be charged.
- For the delivery of an order in The Netherlands or Luxemburg a fixed delivery cost of 8.00 € will be charged.
- For the delivery of an order in France a fixed delivery cost of 12.50 € will be charged.
- For the delivery of an order in Germany or the U.K. a fixed delivery cost of 10.00 € will be charged.
- For the delivery of an order to any other country, do not hesitate to contact us about the delivery cost.
You will be informed of these costs before you confirm your order.
ART. 4 - Orders
All orders must be made online. Your order will only be accepted after you have chosen and confirmed your preferred method of payment.
ART. 5 - Methods of payment and payment
Payment should preferably be made by one of the online methods of payment offered on our site via Ogone: Visa, Mastercard, Bancontact/Mistercash.
If you prefer, you can also pay by bank transfer to account number IBAN BE50 3800 0895 7518 in the name of 'Huisbrouwerij De Halve Maan' (BIC: BBRUBEBB). It is important that you mention the unique order number that you will be given when we confirm your order. This will allow us to process your transfer payment more quickly. For the membership crowdfunding, you can also pay by bank transfer to account number IBAN BE33 7330 2582 3046 in the name of 'Brouwerij De Halve Maan' (BIC: KREDBEBB). It is important that you mention the unique order number that you will be given when we confirm your order.
Please note: if your payment is not received within 14 days of the order being placed, we reserve the right to cancel both the order and the sale.
Non-payment of an order also gives us the right to (1) request in writing that prior payment must be made before the delivery of any other orders or (2) to cancel any other subsequent orders that have been made.
ART. 6 - Delivery
As soon as the order is accepted, we will send you an order confirmation and dispatch the goods.
ART. 7 - Delivery period
After your order has been accepted, delivery will take place within a period of 1 to 4 working days (maximum 7 days for countries outside the Benelux). Longer delivery periods will apply to products that need to be specially made to order. This period will be notified to you by e-mail. We always try to deliver within the stipulated delivery period, but these periods are not in any way binding. We recommend that you supply a delivery address that is frequently manned, so that someone is available to take receipt of your delivery. If no one is present when the delivery is made, the postal service will leave a notification in your letter box, informing you where the delivery can be collected.
Deliveries that are not collected within the time specified by the postal service will automatically be returned to us. We can send the delivery a second time, if requested, but this will be subject to an additional charge of 15 €.
ART. 8 - Receiving the products
If the packaging is damaged when it arrives, you should immediately inform the person making the delivery. You should also check the contents of the package in the presence of this person. If you refuse to accept the delivery because it is damaged or incomplete, you must note this on the delivery document. You must also contact our sales team to arrange for the prompt exchange or repayment of the goods you have ordered. If possible, always take a photograph of the damaged packaging.
If you accept the package, this means that you accept the delivery and automatically confirm that there are no visible defects.
ART. 9 - Reflection period
The consumer has the right to inform the supplier that he has decided not to make the purchase, providing he/she does so within 14 calendar days starting from the day on which the delivery was made, and this without the need to give a reason or to pay any fine or compensation (article 46, section 2, distance contracts). In this case, you must return the goods to us in their original packaging. The goods must be unused and undamaged, and the package must be sufficiently franked. You must always inform us in advance and in writing (preferably by e-mail to email@example.com) whenever you intend to return a delivery.
The cost for returning the delivery will be refunded to you as soon as we receive the package. The returning of deliveries is made at the sender's (i.e. customer's) own risk. Arrangements for the exchange or repayment of the returned delivery will be made as quickly as possible.
Please note: The return of deliveries that are not notified to us in advance will not be credited to the customer. If there is no good reason for us to accept a returned package, it will be stored at the customer's own expense and risk.
ART. 10 - Privacy and copyright
In order to be able to accept your order, it is necessary for us to store your personal details. In this respect, we will comply in full with the law of 8 December 1992 relating to the protection of the personal environment. Read more about privacy.
This site is the exclusive property of BVBA Huisbrouwerij De Halve Maan. Our site contains information and images whose intellectual ownership is legally protected by trademarks, copyright, etc. All intellectual property rights remain exclusively in our own hands or the hands of our licensers. Customers and third parties cannot claim or exercise any rights in respect of this intellectual property. Read more about copyright.
ART. 11 - Liability
The images of our products have been reproduced as accurately as possible. These images do not, however, form part of the sales contract. We cannot be held responsible for any errors that may occur.
Our liability for defective products is limited (1) to direct damage (excluding any indirect damage) and (2) to a maximum amount equivalent to the price agreed for the order in question (excluding VAT).
ART. 12 - Retention of ownership
The (delivered) goods remain the property of the brewery until payment has been made in full, including any interest and costs that may be due.
ART. 13 - Competent courts
In the event of any dispute arising from these conditions, the competent court will be the court in Bruges, unless the Huisbrouwerij De Halve Maan prefers, when initiating legal action, to submit itself to the normal competence of some other court. Belgian law is applicable to these conditions and to any dispute arising therefrom.